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Our thoughts are with our friends and neighbors as they deal with the unprecedented events of Harvey.
For outage information please see http://www.apge.com/electricity-outage-support

FAQs

 

How do I enroll for service with APG&E?
It's easy! You can enroll online in less than 5 minutes. Click here to get started.
Is there a fee for switching from my current provider to APG&E?
There is no fee for an on-cycle switch. A request for a special read (aka: off-cycle switch), where the Local Distribution Company makes a special trip to your service location to take a read, does come with a minimal fee – typically between $6 and $20, depending on your local charges.
What if I have a contract with another supplier?
Unless you’re able to get a release of your current contract, we ask that you adhere to any contractual obligations you have with your current supplier. When you determine the ending date of your current contract term, contact APG&E for a great new rate and we will do the rest.
What happens when my contract period expires?
You have the choice to enter into another fixed energy rate contract at current rates, or the account will go into month-to-month status with the current variable rate. We will attempt to send you a notice reminding you to renew but be assured that your service will not be automatically terminated simply because your contract period expires.
How do I register for an online account?
It's fast and easy! Just click here to set up your APG&E online account.
What information do I need to register for an online account?
You will need your email address, your account number (found on page 1 of your bill), your ESI ID (found on the back page of your bill). If you are not the primary account holder, you will need to provide either the phone number listed on the account or the last 4 numbers of the Social Security number associated with the account for validation purposes. You will also need to create a password.
Can I sign up for email bills?
Yes and we recommend that, even if you prefer to get a paper bill in the mail, you also receive a soft copy bill via email.
How do I find out my bill due date and what I need to pay?

Click here to login to your APG&E account. 

You will then see 7 function tabs across the top right of the screen. Select the "Invoices” tab.

The "Invoice” screen will contain a chart with the following information:
  • View (copy of your bill statement),
  • Date of Invoice,
  • Charges Due,
  • Total Amount,
  • Due-Date,
  • Invoice #,
  • Account #, and
  • Billing Address (for the account).

This should provide you with all the dates you need for payment purposes.
What if I miss a payment or am late on a payment?
If your payment does not post by the due date, you likely will be sent a reminder notice. If payment becomes overdue, a late payment notice will be sent to you and you will have 10 days to process payment, otherwise the account will be subject to disconnection for non-payment (subject to local laws).
How do I set up online bill payment?
Click here to login to your APG&E account.
 
You will be taken to a page that says "Welcome – Setup AutoPay” on the left side of the screen. In the middle of the page is "Auto Payments” with instructions on how to set up auto pay. You will need to create a payment profile in order to set this up. The prompt for this is in the text on this page.
 
To create a payment profile, click on the link & then complete the information on this page. The Profile Name can be anything to help you identify the account, e.g., Susan’s Visa Account, etc. Then complete your name, address and credit card information and click "Submit”.
 
You can register multiple accounts from this page by clicking on "Register” in the "Have another account to register?” section. This will take you to a screen that asks for your email, account number, ESI ID and other information to register another account.
How do I make an online payment?
Click here to login to your APG&E account.
 
After you login you will see 7 function tabs across the top right of the screen. Select the "Payments” tab and you will see a drop down menu of options - Select "Make a Payment” and follow the instructions on the screen to make a one- time payment. You will need to either pay with saved payment profile data, or enter payment data.
 
You can also set-up "Auto Pay” to pay your bill monthly either by credit card or checking account. To do this, click on "Payments” and then "Auto Pay” in the drop down box. You will need to set up a Payment Profile.
 
To create a Payment Profile, click on the link & then complete the information on this page. The Profile Name can be anything to help you identify the account, e.g., Susan’s Visa Account, etc. Then complete your name, address and credit card information and click "Submit”.
When will the payment be deducted from my bank account?
Payments are deducted from your bank account or from your choice of credit card (Visa, Mastercard, & Discover) approximately 2-3 days before the due date listed on your monthly statement.
How do I enroll in AutoPay?
Click here to login to your APG&E account.
 
After you login, select "Would you like to manage your AutoPay?".
What information does APG&E need to set up Auto Pay on my account?
If you are using your personal checking account APG&E will need the following information:
  • Name on the Checking account
  • Bank Routing Number
  • Bank Account Number
  • State the account was opened in
  • Bank’s Name

If you are using your Visa, Mastercard, or Discover, APG&E will need the following information:

  • Type of Card (Visa/MC)
  • Name on the Card 16 digit Credit Card number Expiration Date
  • CVV/CVC Code (3 digit security code on the back of your card)
  • Credit Card Billing
What else do I need to know about Auto Pay?
  • It is your responsibility to update your credit card information (in particular, the expiration date) whenever there is a change.
  • Your option will remain in force until APG&E has received written notification with your signature of its termination, Customer Care is contacted by an authorized user to terminate the Auto Pay service, or until your credit card number is no longer valid.
  • Your payment will not be posted to your account if the credit card transaction is not approved for any reason, including insufficient funds, closed or unauthorized accounts. APG&E will charge $30.00 on any of these cases and we will not be responsible for additional penalties you may incur from your financial institution.
  • If you dispute your bill amount, want to stop a payment or change the credit card number, submit your inquiry in writing to customer@apge.com, or contact our Customer Care Teamat 1-877-LIGHT-57.
What happens if there's an emergency or power outage?

Contacting your Local Distribution Company (LDC) is the fastest way to get a response for an emergency or power outage situation, because regardless of which Retail Electric Provider you choose, your LDC company is responsible for the maintenance and repair of the equipment designed to flow energy to your service location.

Please check your bill for the LDC emergency phone numbers, or visit the "Emergency Contacts” section of our website.

Can I change the date my meter is read?
The changing of meter read dates is typically reserved for larger commercial users and is not allowed by residential customers. This is at the discretion of the Local Distribution Company.
What is Electricity Deregulation?
Deregulation of U.S. energy markets first occurred in the 1980s with Natural Gas, followed by Electric markets in the late 1990s. This made it possible for retail energy companies to compete for your business, breaking up the regulated utility monopolies and driving competitive prices and innovation through competition.
 
For the consumer, deregulation means the Supply portion of energy service will be open to competition. However, the transmission and distribution of the energy will remain regulated and your local utility company will continue to maintain the pipes and wires, issue your bill and provide customer services. It is the electric/gas supply, or commodity, that is deregulated, meaning customers have the opportunity to shop around for the provider that fits their needs.
 
The competitive market for electricity means that you have a variety of choices for your energy supply provider, and the products they offer. As competition has increased, so too have the choices available to customers for managing their energy budgets.
What are Transmission and Distribution charges?
Also referred to as T&D, these are the regulated charges originating at the Local Distribution Company that owns the poles and wires. Costs for T&D vary by market, and are established in the local tariff.
View Historical Variable Month-to-Month Rates for Texas ERCOT market

This variable rate for the deregulated market in Texas (ERCOT) may be adjusted either upward or downward. Rates under the Variable Month-to-Month plan are as follows:

=====================================================================

Month
  Houston Zone   North Zone   South Zone   West Zone
Sep - 16   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Oct - 16   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Nov - 16   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Dec - 16   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Jan - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Feb - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Mar - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Apr - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
May - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Jun - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Jul - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Aug - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh
Sep - 17   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh   $0.11900/kWh


Adjusted rates above are in dollars/kWh.

All ESI Id's are subjected to a monthly fee of $8.95 if usage is less than 1,000 kWh/month.

View Historical Variable Month-to-Month Rates for New York

Rates under the Variable Month-to-Month plan are a follows:

=====================================================================

Month
  ConEd Zone H/I/J   Orange & Rockland   Central Hudson
Sep - 16   $0.11100/kWh   $0.09900/kWh   $0.09900/kWh
Oct - 16   $0.11100/kWh   $0.09900/kWh   $0.09900/kWh
Nov - 16   $0.11100/kWh   $0.09900/kWh   $0.09900/kWh
Dec - 16   $0.11100/kWh   $0.09900/kWh   $0.09900/kWh
Jan - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Feb - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Mar - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Apr - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
May - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Jun - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Jul - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Aug - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
Sep - 17   $0.12900/kWh   $0.12900/kWh   $0.12700/kWh
View Historical Month-to-Month Variable Rates for Pennsylvania

Rates under the month-to-month Variable plan are as follows:

=====================================================================

Month
  PECO   PPL   Penelec   Met Ed   Allegheny/
West Penn
  Duquesne
Sep - 15   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Oct - 15   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Nov - 15   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Dec - 15   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Jan - 16   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Feb - 16   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Mar - 16   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
Apr - 16   $0.14490/kWh   $0.13900/kWh   $0.12490/kWh   $0.13900/kWh   $0.12990/kWh   $0.12990/kWh
May - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Jun - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Jul - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Aug - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Sep - 16   $0.12900/kWh   $0.12900/kWh    $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Oct - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Nov - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Dec - 16   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Jan - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Feb - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Mar - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Apr - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
May - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Jun - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Jul - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Aug - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh
Sep - 17   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh   $0.12900/kWh

 

Past variable rate pricing may not be indicative of future prices.

Where can I find the Maryland Environmental Disclosure Statement?
Where can I find the New Jersey Environmental Disclosure Statement?
Where can I find the Ohio Environmental Disclosure Statement?

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