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Privacy
Policy
AP Gas & Electric’s Privacy
Policy
Thank you for visiting the AP Gas
& Electric ("APG&E”) family of web sites. APG&E operates through
various legal entities to provide retail electricity and related services in
states open to retail electric competition. Those APG&E entities and
affiliates (subject to change from time to time) are collectively referred to
in this privacy policy as "APG&E”, "we, "us” or "our”, and this website
(including any other web sites operated, licensed or controlled by us, as this
Site or any other such web sites may change from time to time) is referred to
as the "Site” or the "APG&E Site”. Information contained on this Site may
refer generally to all APG&E activities, or, as the context indicates, to specific
jurisdictions or activities.
By using the APG&E Site, you
represent that you agree with our Privacy Policy and our Terms of Use, found
elsewhere on the APG&E Site. If you do not agree with our Privacy Policy or
Terms of Use, please do not use the APG&E Site.
We will provide individuals from
whom we collect personal information from with a copy of our Privacy Policy
upon request.
Data Security
We take reasonable efforts that are
customarily used in our industry to maintain security and confidentiality by
utilizing administrative, technical and physical safeguards in an effort to
protect against unauthorized disclosure, use, alteration or destruction of any
personal information you provide on this web site, which includes allowing
access only to authorized individuals and destroying personal information that
we decide not to retain in a manner designed to make it unreadable or
indecipherable. Agents, contractors or partners of APG&E who have access to
our personal information in connection with providing services for APG&E
are required to keep the information confidential and are not permitted to use
such personal information for any other purpose other than to carry out the
services they are performing for APG&E. We use secure socket layer
technology to help keep the personal information you provide on this site
secure.
Even though we maintain a secure
website, we strongly encourage you to keep your user ID and password
confidential. If for any reason whatsoever you feel your user ID and password
have become compromised please contact us immediately.
How We Collect and Use Your Personal
Information and Why We Collect It
If you choose to supply us with your
personal information we will only use such information consistent with our
policies regarding the establishment of service accounts, our Terms of Use and
as described in this Privacy Policy. In connection with our efforts to better
serve you, we may also share your personal information with our affiliates or
with contractors, consultants and other third parties we have agreements with.
As permitted, or required by applicable law or regulation, and as described in
this Privacy Policy, we may use or disclose your personal information without
providing prior notice or seeking additional consent from you.
Please note that certain personal
information must be supplied in order to establish an account. We collect
personal information in a number of ways, including via input into our Site,
and via telephone. We may ask you to provide information including but not limited
to your name, address, telephone number, e-mail address, social security
number, government issued identification number, credit card number and facts
about your energy use, your home, your age, gender, and family size. We use
this information to provide service to you, to send you marketing or
promotional material (including emails), and to invoice you for services
provided. We also may combine your personal information with data supplied by
third parties for these purposes. You may also be required to provide certain
information when signing up for an account on our Site.
We also collect certain other
information when you visit the Site, and may combine such information with
personal information you provide us. This other information tells us such things
as how many users visit our site and which pages they have chosen to access.
This information also assists us with maintaining and designing a user friendly
web site for you to enjoy. We collect this information through "cookie” and
"web-beacon” technology as explained below.
This other information
includes:
·
click-stream data
·
HTTP protocol elements
·
search terms and
·
HTTP cookies
This
data will be used for the following purposes:
·
completion and support of the
current activity
·
Web site and system administration
and
·
research and development
To
assist customers with technical problems, we also may collect local Web
configuration information, including:
·
browser type
·
operating system and
·
browser settings.
In addition, our web servers
automatically collect information about your computer when you visit our
website. This information may include the type of browser software you use, the
operating system you’re running, the IP address assigned to your computer or
Internet connection, your internet service provider (ISP), the referring and
exit pages, the date and time you used our site. We may combine such
information with personal information you have previously provided, and our
technical staff may also use this information to assist customers with technical
problems.
From time to time, we may use
customer information for new, unanticipated uses not previously disclosed in
this Privacy Policy. If our information practices change at some time in the
future, we will post the policy changes to our Web site to notify you of these
changes and provide you with the ability to opt out of these new uses. If you
are concerned about how your information is used, you should check back at our
web site periodically.
Promotions
We may offer sweepstakes, contests,
or other promotions on one of our sites, on an online or mobile application
operated by us, or at various live events or locations. If you enter a
sweepstakes, contest, or other promotion, we may ask you to provide information
about yourself (such as your name, phone number, address, date of birth, and
email address). We will need this information to confirm and validate your
entry, and to contact you if you win. We may also use this information for
marketing purposes, including sending you messages about upcoming sweepstakes,
contests, and promotions. We may also use this information to send you
information about products, services, and sales offers that we think may be of
interest to you. Additionally, we may use this information to conduct research
on entrants’ demographics, interests, and behavior, to analyze traffic
patterns, and for other analytic purposes. We may share this information with
our affiliates contractors, consultants and other third parties we have
agreements with and with any co-sponsor of the sweepstakes, contest, or
promotion.
If there is a co-sponsor, then we
will provide the co-sponsor’s name(s) in the official rules or terms and
conditions. We may also share this information with shipping or fulfillment
companies or other third-party service providers that help administer our
sites, applications, or promotions (for example, by conducting drawings or
delivering prizes to winners). We may also disclose this information in
accordance with the Confidentiality section of this Privacy Policy. To the
extent permitted by applicable law, we may combine this information with other
information, including personally identifiable information, that we have
collected about you and may share the combined information as described in this
paragraph.
If you use a social media site, app,
or tool to enter one of our sweepstakes, contests, or promotions, then that
social media company may collect information about you based on such use in
accordance with its own privacy policy, which we do not control. If you do not
want us to collect the information requested on the entry form, or do not want
us to provide entry information to our affiliates or co-sponsor(s), please do
not enter the sweepstakes, contest, or promotion.
Information Placed on Your Computer
We use browser cookies and Web
Beacons (a.k.a. "clear GIFs”, or "Web Bugs”) to enhance your online experience
and make your use of the Site more efficient. Browser cookies are bits of text
that are placed on your computer’s hard drive when you visit certain web sites.
We utilize browser cookies to tell us, for example, whether you’ve visited any
of our sites before or if you’re a new visitor.
Confidentiality
We do not knowingly reveal any
personal information that is provided by our customers through the Site to any third
parties except as provided in this Privacy Policy, when requested to do so by a
governmental agency having jurisdiction, by a court of competent jurisdiction
or other operation of law, or when we believe that disclosure is necessary or
appropriate to prevent physical harm or financial loss in connection with an
investigation of suspected or actual illegal activity. All personal information
provided by customers using our online forms is kept secure, in accordance with
legal requirements and practices customarily used in our industry, in an effort
to prevent unauthorized use of personal information.
We reserve the right to transfer any
information we have about you in the event we sell or transfer all or a portion
of our business or assets. Should such a sale or transfer occur, we will use
reasonable efforts to direct the transferee to use the personal information you
have provided through this web site in a manner that is consistent with this
Privacy Policy.
Questionnaires and Surveys
On some occasions upon entering the
Site you may be asked to complete either an on-line survey or questionnaire.
These surveys and questionnaires may deal with your opinions, attitudes,
interests, and more generally your activities on-line. Any personal information
gathered from your participation in questionnaires or surveys through our Site
may be kept and utilized in a manner that is consistent with this Privacy
Policy.
Review of and Changes to Your
Personal Information
You may review or change some of the
personal information you have provided to us. Some account information,
including without limitation the service address and the account holder name,
may not be changed.
If you need to correct or update
your personal information provided to us, contact us toll-free at 1-877-544-4857
APG&E Advertisements
We may send out periodic e-mails
informing customers of offers related to a service they requested. Individuals
who do not wish to receive APG&E promotional e-mails on new products and
services may contact APG&E at customer@apge.com Customers may not be able to choose to unsubscribe to
certain mailings, to the extent the mailings are considered an essential
service or required communication.
Children May Not Use the APG&E
Website
Our Site is intended to be used by
adults only, and is not directed towards children under the age of eighteen. If
you are under eighteen, you are not eligible to use the APG&E Site. If you
believe that we have collected personal information from children under the age
of eighteen, please notify us immediately so that we may take steps to
eliminate such information.
APG&E E-mail Communications
We may send you e-mails from time to
time to provide you with energy-saving ideas and other useful information,
updates regarding our services, and special offers (whether available directly
from APG&E or from one or more of our business partners). Also, we may from
time to time call the phone number associated with your account.
We will not send you an e-mail
asking you to reply by sending personal or account information, or threatening
to disconnect or close your account unless you provide personal or account
information.
Privacy Policy Revisions
We reserve the right to alter or
amend this Privacy Policy at any time and without prior notice to you in order
to reflect changes in our online information practices. We encourage you to
check this page regularly since your continued use of this site following any
changes to this Privacy Policy will be deemed to constitute your acceptance of
such change.
Third Party Links
The APG&E Site may contain links
to third party websites that are not subject to this Privacy Policy. If you
visit these websites, we encourage you to read their privacy policies before providing
them with any personal information.
State Law
You may have privacy rights under
applicable state law in addition to those outlined in this Privacy Policy.
Contact Us
If you choose to e-mail us through
the Contact Us link on this Site, you will be asked to provide information such
as your name and e-mail address so that one our employees can respond to your
questions and comments. If however, you wish to submit your questions or
comments via U.S mail they can be mailed to:
APG&E
Attn: Customer Service
6161 Savoy Drive, Suite 500
Houston, Texas 77036
Complaints
APG&E
is committed to working with consumers to obtain a fair and rapid resolution of
any complaints or disputes about privacy. Please send us your questions or
comments regarding our privacy practices by either sending an email or by writing a letter to:
APG&E
Attn: Customer Complaints
6161 Savoy Drive, Suite 500
Houston, Texas 77036
Acceptance of Our Privacy Practices
Acceptance of Our
Privacy Practices Acceptance of this Privacy Policy is signaled by either
subscribing for service from APG&E or by using the company’s web site or
interactive banner ads. By accepting this Policy the customer agrees to adhere
to the terms and conditions posted on the web site and contained herein.
Visitors, callers, customers or potential customers that do not agree with any
of these terms, should not use the web site or submit any personal information
to APG&E. The English version of this Privacy Policy shall always prevail
in case of conflicts between it and any translations of our Privacy Statement.
This
Policy does not create or confer on any individual or on APG&E any rights,
or impose on APG&E any obligations beyond any rights conferred or
obligations imposed by applicable law .
Last updated on July 9, 2015
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