We Are Here For You!
We value our customers and are committed to providing the best possible service. We encourage you to get in touch with us if you have any questions, concerns, or feedback about your energy needs.
We look forward to supporting you!
How Can We Help?
We are dedicated to providing our customers with reliable and affordable electricity services. Our team of experts are committed to ensuring that your energy needs are met, and that you have access to the information you need to make informed decisions about your energy plans.
Call Us: (877) 544-4857
6161 Savoy Dr Suite 500
Houston, TX 77036, United States
Mail-In Checks (Payment Address)
PO Box 660038
Dallas, TX 75266-0038
Hours of Operation
Monday: 8am – 7pm
Tuesday: 8am – 7pm
Wednesday: 8am – 7pm
Thursday: 8am – 7pm
Friday: 8am – 5pm
Saturday: 9am – 1pm
New Year’s – Closed
Memorial Day – Closed
Independance Day – Closed
Labor Day – Closed
Thanksgiving Day – Closed
Black Friday – Closed
Christmas – Closed
Utility Telephone Numbers
How to report a power outage in your area
The responsibility of providing electricity to your home through the poles and wires lies with the TDSP (utility) company. In case of power outages resulting from a storm, power line maintenance, or similar reasons, please contact your utility to report the outage.
|Baltimore Gas & Electric
|Atlantic City Electric
|Jersey Central Power & Light
|Public Service Electric & Gas
|Baltimore Gas & Electric
|AEP Ohio/Columbus Southern
|Cleveland Electric Illuminating
|Dayton Power & Light
|West Penn Power
Contact Us Directly
We understand you may have questions or concerns about your electricity service, and we want to make it easy for you to get in touch with us.
Whether you have a billing inquiry, need to report an outage, or have questions about your energy usage, our team is here to help.
Tell us more!
Please fill out the form and a team member will get back to you as soon as possible.
Some Quick Answers
How Do I Get Started?
The process of enrolling with us is very simple. Before you view any rates, we will need to confirm that we can service your area.
- Click any of the "View Our Rates" buttons throughout the website and enter your ZIP Code.
- Compare the Rates for your area and select one.
- Complete the enrollment form to submit your request.
If you have any questions, please call us and our Customer Care team will help you out.
Do you offer Renewable Energy
APG&E offers several 100% renewable products.
If you do not see a renewable option available in your area and are interested, please contact us at firstname.lastname@example.org.
What happens when my current APG&E contract expires?
Before your current APG&E contract expires, you will be sent a reminder notification. We hope that you decide to enter into another great fixed-rate contract with APG&E at the currently available rates.
Please note that when your contract expires, your service will not be terminated automatically. If you do nothing, your account will go into month-to-month status at the month-to-month variable rate in accordance with your terms of service. You can decide to stay in the new month-to-month contract or select any of our Fixed-Rate plans without penalty.
I am moving, can I bring APG&E to my new home?
We hope so, but it will depend on if you are moving to a territory that is served by APG&E. How can you find out? The easiest way is to contact us at 1-877-544-4857. You can also send us an email with the details to email@example.com, and a friendly representative will get back to you.