To Pay by Phone Please Call:

1-877-544-4857

You will need your 11 Digit APG&E Billing Account number. 

When you are entering your Payment Amount be sure to Press * to separate Dollars and Cents.
100*25 is $100.25
1235* is $1,235.00

We accept the following forms of payment:

• MasterCard
• Visa
• Discover
• Bank Account/Checking
• ACE Cash Express

You can pay using the following methods

• You may pay online via MyAccount
• You may use the Payment IVR, 1-877-544-4857. Press 2 after language selection. (You will need your 11 Digit APG&E Billing Account number)

• You may mail your payment to:
  APG&E
  PO Box 660038
  Dallas, TX 75266-0038

How do I set up AutoPay?

You may set up AutoPay through MyAccount (preferred method) or by submitting an AutoPay Form to collections@apge.com

In MyAccount:

Login to your MyAccount

If you have One Customer Bill Package (One APG&E Billing Account Number)
Select the "PAYMENT" screen
Select "MANAGE AUTOPAY"

You will need a Payment Profile in order to set up AutoPay.

Click on "ADD PAYMENT PROFILE"

You can set up a Payment Profile using a Credit Card or a Bank Account.

You can then choose to have this profile set up as your Default for your AutoPay

If you have more than one Payment Profile you can easily select which profile you would like to use for AutoPay

You can add multiple payment profiles to manage your account.

Some helpful information: 

When will my AutoPay be debited from my account?

• 2 Business Days before your bill is due.
• If your AutoPay fails on our first attempt, we will continue to try to debit until your due date.

I am set up on AutoPay, how did I get a disconnect notice?

• Have you been on AutoPay for a while? Your AutoPay most likely failed. Please confirm that you have the most up to date information on file. View your AutoPay profile through MyAccount. I received a call/email from the APG&E collections team telling me that my AutoPay failed, what happened?

• The most common reason that AutoPay fails is because your Credit Card has expired or was canceled.
  • You may update your Credit Card information through MyAccount.
• If your Credit Card is up to date, please reach out to your financial institution to determine what has occurred. Please be sure to pay your bill to avoid interruption of service.

How can I update my AutoPay information?

• You can update your AutoPay information through MyAccount.

• If you are a Texas customer or are on dual bill you may mail your payment to:

       APG&E
       PO Box 660038
       Dallas, Texas 75266-0038

• If you are located outside of Texas and do not receive your bills directly from APG&E please remit your payment to your local utility as normal. You will find where you should remit payment printed on your bill.

• To Pay in Person you may visit the local APG&E office at:

       6161 Savoy Drive, Ste 500
       Houston, TX 77036

       Monday - Friday 8AM - 5PM CT 

• Holidays may affect these hours (Pay anytime online at MyAccount or by automated phone at 1-877-544-4857)

Does your bill seem higher than normal?

Has the temperature been warmer or colder than normal?

• Check your usage compared to this time last year. Is it the same, higher? Often we forget just how much electricity we actually use, especially when moving from a relatively pleasant month to one with more extreme temperatures.

Has your plan changed in some way?

• The market is constantly changing and what your price was last year might not be the same as it is now. That does not mean it is a bad deal it just means that the economics have changed. 

Do you have an usual charge on your bill that you are not familiar with?

• Was there a meter install? (this is a straight pass-through from the utility)
• Do you have a reconnect fee?

For a more detailed explanation of your charges please reach out to us! This is our business and we love to talk about it.

APG&E offers a form of budget billing called level billing to Residential and Small Commercial (Protected Class) customers in Texas. 

Level billing is based on your last 12 months of historical usage. The monthly payment is an estimate based on your previous usage and can be amended at any time at APG&E's sole discretion. Your account will be settled for over or under billing annually to ensure that the account stays current.

If you are interested in Budget Billing please reach out to us at customer@apge.com.

We currently do not offer the ability to change your payment due date.

For those customer that are in Texas or Dual Billed you may use the Scheduled Payment feature in My Account to choose a date to schedule a payment each month. This must be scheduled each month (not reoccurring) and does not change the actual due date of the payment, but customers have found that this feature has helped them with their planning. Login to your My Account to Schedule a Payment. 

Absolutely!
Send us an email or give us a call to update your preferences.

It can happen to us all at one time or another...

Late payments, delinquent or past due balances will result in a penalty equal to 5% of the month's past due amount. 

The changing of meter read dates is typically reserved for larger commercial users and is not allowed for residential customers. This is at the discretion of the Local Distribution Company.

This variable rate for the deregulated market in Texas (ERCOT) may be adjusted either upward or downward.

Adjusted rates are in dollars/kWh.

All ESIDs are subject to a monthly fee of 8.95 is usage is less than 1,000 kWh/month and this fee was listed on your original contract.

Rates under the Variable Month-to-Month plan are as follows:

Your TDU maintains procedures for involuntary load shedding, which is rate, but can occur in the event of a power emergency. More information by TDU can be found below. 

• AEP Texas
• CenterPoint Energy
• Oncor Electric Delivery LLC ("Oncor")
• TNMP

Su TDU mantiene procedimientos para la desconexión de electricidad involuntaria, lo cual es raro, pero puede ocurrir en caso de una emergencia de energía. Más información de TDU se puede encontrar a continuación.

• AEP Texas
• CenterPoint Energy - Por favor refiérase a la parte interior de este documento para leer esta información en español: 
• Oncor Electric Delivery Company LLC ("Oncor") - Por favor refiérase a la parte interior de este documento para leer esta información en español
• TNMP:

The ERCOT Contingency Reserve Service (ECRS) is a service provided by the Electric Reliability Council of Texas (ERCOT) to ensure the reliability and stability of the electricity grid in Texas.

Contingency reserve services are a type of ancillary service that grid operators use to maintain system reliability during unforeseen events or emergencies. The purpose of these services is to ensure that there is enough power available to meet electricity demand even if unexpected disruptions occur, such as a sudden generator failure or an unexpected increase in demand. 

For more information on ECRS, please visit What is ECRS.

In February 2021, Winter Storm Uri resulted in outages at many of the electricity generation resources within the Electric Reliability Council of Texas (ERCOT) region. In response to this event and in an effort to stabilize the electricity market and ensure sufficient capacity to meet the needs of Texans, Texas regulatory bodies implemented several changes that increased energy supply costs in Texas. Specifically:

Securitization Charges: Securitization was authorized by House Bill 44921 in 87th Legislative session. Following that bill, the Public Utility Commission of Texas (PUCT) issues orders that allow ERCOT to obtain ~$3 billion in funds to help stabilize the wholesale electricity market.

More information: A Letter to our customers about Ercot securitization charges.

Pennsylvania

Past variable rate pricing may not be indicative of future prices.

Rates under the month to month variable plan are as follows:

New Jersey

Adjusted rates are in dollars/kWh

Rates under the Variable Month-to-Month plan are as follows:

New York

Rates under the Variable Month-to-Month plan are as follows:

To report a service outage please contact your local utility at the phone numbers listed on our Contact Us page - the section called "Utility Phone Numbers". 

Transmission and Distribution Charges sometimes referred to as T&D are the regulated charges originating at the Local Distribution Company (LDC) that owns the poles and wires. Costs for T&D vary from market to market and are established in the local tariff. Click here to learn more about Transmission and Distribution Charges.

Privacy Policy

Please read these Terms carefully, and contact us if you have any questions.

Privacy Policy

AP Gas & Electric’s Privacy Policy

Thank you for visiting the AP Gas & Electric ("APG&E”) family of web sites. APG&E operates through various legal entities to provide retail electricity and related services in states open to retail electric competition. Those APG&E entities and affiliates (subject to change from time to time) are collectively referred to in this privacy policy as "APG&E”, "we, "us” or "our”, and this website (including any other web sites operated, licensed or controlled by us, as this Site or any other such web sites may change from time to time) is referred to as the "Site” or the "APG&E Site”. Information contained on this Site may refer generally to all APG&E activities, or, as the context indicates, to specific jurisdictions or activities.

By using the APG&E Site, you represent that you agree with our Privacy Policy and our Terms of Use, found elsewhere on the APG&E Site. If you do not agree with our Privacy Policy or Terms of Use, please do not use the APG&E Site.

We will provide individuals from whom we collect personal information from with a copy of our Privacy Policy upon request.

Data Security

We take reasonable efforts that are customarily used in our industry to maintain security and confidentiality by utilizing administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this web site, which includes allowing access only to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or indecipherable. Agents, contractors or partners of APG&E who have access to our personal information in connection with providing services for APG&E are required to keep the information confidential and are not permitted to use such personal information for any other purpose other than to carry out the services they are performing for APG&E. We use secure socket layer technology to help keep the personal information you provide on this site secure.

Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.

How We Collect and Use Your Personal Information and Why We Collect It

If you choose to supply us with your personal information we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as described in this Privacy Policy. In connection with our efforts to better serve you, we may also share your personal information with our affiliates or with contractors, consultants and other third parties we have agreements with. As permitted, or required by applicable law or regulation, and as described in this Privacy Policy, we may use or disclose your personal information without providing prior notice or seeking additional consent from you.

Please note that certain personal information must be supplied in order to establish an account. We collect personal information in a number of ways, including via input into our Site, and via telephone. We may ask you to provide information including but not limited to your name, address, telephone number, e-mail address, social security number, government issued identification number, credit card number and facts about your energy use, your home, your age, gender, and family size. We use this information to provide service to you, to send you marketing or promotional material (including emails), and to invoice you for services provided. We also may combine your personal information with data supplied by third parties for these purposes. You may also be required to provide certain information when signing up for an account on our Site.

We also collect certain other information when you visit the Site, and may combine such information with personal information you provide us. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through "cookie” and "web-beacon” technology as explained below.

This other information includes:

• click-stream data
• HTTP protocol elements
• search terms and
• HTTP cookies

This data will be used for the following purposes:

• completion and support of the current activity
• website and system administration and
• research and development

To assist customers with technical problems, we also may collect local Web configuration information, including:

• browser type
• operating system and
• browser settings.

In addition, our web servers automatically collect information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, your internet service provider (ISP), the referring and exit pages, the date and time you used our site. We may combine such information with personal information you have previously provided, and our technical staff may also use this information to assist customers with technical problems.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Promotions

We may offer sweepstakes, contests, or other promotions on one of our sites, on an online or mobile application operated by us, or at various live events or locations. If you enter a sweepstakes, contest, or other promotion, we may ask you to provide information about yourself (such as your name, phone number, address, date of birth, and email address). We will need this information to confirm and validate your entry, and to contact you if you win. We may also use this information for marketing purposes, including sending you messages about upcoming sweepstakes, contests, and promotions. We may also use this information to send you information about products, services, and sales offers that we think may be of interest to you. Additionally, we may use this information to conduct research on entrants’ demographics, interests, and behavior, to analyze traffic patterns, and for other analytic purposes. We may share this information with our affiliates contractors, consultants and other third parties we have agreements with and with any co-sponsor of the sweepstakes, contest, or promotion.

If there is a co-sponsor, then we will provide the co-sponsor’s name(s) in the official rules or terms and conditions. We may also share this information with shipping or fulfillment companies or other third-party service providers that help administer our sites, applications, or promotions (for example, by conducting drawings or delivering prizes to winners). We may also disclose this information in accordance with the Confidentiality section of this Privacy Policy. To the extent permitted by applicable law, we may combine this information with other information, including personally identifiable information, that we have collected about you and may share the combined information as described in this paragraph.

If you use a social media site, app, or tool to enter one of our sweepstakes, contests, or promotions, then that social media company may collect information about you based on such use in accordance with its own privacy policy, which we do not control. If you do not want us to collect the information requested on the entry form, or do not want us to provide entry information to our affiliates or co-sponsor(s), please do not enter the sweepstakes, contest, or promotion.

Information Placed on Your Computer

We use browser cookies and Web Beacons (a.k.a. "clear GIFs”, or "Web Bugs”) to enhance your online experience and make your use of the Site more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain web sites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before or if you’re a new visitor.

Confidentiality

We do not knowingly reveal any personal information that is provided by our customers through the Site to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All personal information provided by customers using our online forms is kept secure, in accordance with legal requirements and practices customarily used in our industry, in an effort to prevent unauthorized use of personal information.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this web site in a manner that is consistent with this Privacy Policy.

Questionnaires and Surveys

On some occasions upon entering the Site you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires may deal with your opinions, attitudes, interests, and more generally your activities on-line. Any personal information gathered from your participation in questionnaires or surveys through our Site may be kept and utilized in a manner that is consistent with this Privacy Policy.

Review of and Changes to Your Personal Information

You may review or change some of the personal information you have provided to us. Some account information, including without limitation the service address and the account holder name, may not be changed.

If you need to correct or update your personal information provided to us, contact us toll-free at 1-877-544-4857

APG&E Advertisements

We may send out periodic e-mails informing customers of offers related to a service they requested. Individuals who do not wish to receive APG&E promotional e-mails on new products and services may contact APG&E at customer@apge.com Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service or required communication.

Children May Not Use the APG&E Website

Our Site is intended to be used by adults only, and is not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the APG&E Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.

APG&E E-mail Communications

We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from APG&E or from one or more of our business partners). Also, we may from time to time call the phone number associated with your account.

We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account unless you provide personal or account information.

Privacy Policy Revisions

We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. We encourage you to check this page regularly since your continued use of this site following any changes to this Privacy Policy will be deemed to constitute your acceptance of such change.

Third Party Links

The APG&E Site may contain links to third party websites that are not subject to this Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.

Contact Us

If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:

APG&E
Attn: Customer Service
6161 Savoy Drive, Suite 500
Houston, Texas 77036

Complaints

APG&E is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending an email or by writing a letter to:

APG&E
Attn: Customer Complaints
6161 Savoy Drive, Suite 500
Houston, Texas 77036

Acceptance of Our Privacy Practices

Acceptance of Our Privacy Practices Acceptance of this Privacy Policy is signaled by either subscribing for service from APG&E or by using the company’s web site or interactive banner ads. By accepting this Policy the customer agrees to adhere to the terms and conditions posted on the web site and contained herein. Visitors, callers, customers or potential customers that do not agree with any of these terms, should not use the web site or submit any personal information to APG&E. The English version of this Privacy Policy shall always prevail in case of conflicts between it and any translations of our Privacy Statement.

This Policy does not create or confer on any individual or on APG&E any rights, or impose on APG&E any obligations beyond any rights conferred or obligations imposed by applicable law .

Last updated on February 2, 2023