We Are Here For You!

We value our customers and are committed to providing the best possible service. We encourage you to get in touch with us if you have any questions, concerns, or feedback about your energy needs. 

We look forward to supporting you!

APGE Contact US

 

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APGE Customer Service
How Can We Help?

We are dedicated to providing our customers with reliable and affordable electricity services. Our team of experts are committed to ensuring that your energy needs are met, and that you have access to the information you need to make informed decisions about your energy plans.

Call Us: (877) 544-4857

Office Address

APG&E
6161 Savoy Dr Suite 500
Houston, TX 77036, United States
Phone: 1.877.544.4857

Mail-In Checks (Payment Address)
PO Box 660038
Dallas, TX 75266-0038

Hours of Operation

Monday: 8am – 7pm
Tuesday: 8am – 7pm
Wednesday: 8am – 7pm
Thursday: 8am – 7pm
Friday: 8am – 5pm
Saturday: 9am – 1pm
Sunday: Closed

Holiday Hours

New Year’s – Closed
Memorial Day – Closed
Independance Day – Closed
Labor Day – Closed
Thanksgiving Day – Closed
Black Friday – Closed
Christmas – Closed

APGE UTILITY Numbers
Utility Telephone Numbers

How to report a power outage in your area

The responsibility of providing electricity to your home through the poles and wires lies with the TDSP (utility) company. In case of power outages resulting from a storm, power line maintenance, or similar reasons, please contact your utility to report the outage.

Texas


Utility Name Telephone Number
AEP 1.866.223.8508
AEP Web Link
Centerpoint Energy 1.800.332.7143
1.713.207.2222
Centerpoint Web Link
Lubbock Power & Light 1.806.775.2509
LP&L Web Link
Oncor Electric Delivery (TXU) 1.888.313.4747
Oncor Web Link
Texas New Mexico Power 1.888.866.7456
TNMP Web Link

 

Maryland


Utility Name Telephone Number
Baltimore Gas & Electric 1.800.685.0123
PEPCO 1.877.737.2662
Potomac Edison 1.888.544.4877

 

New Jersey


Utility Name Telephone Number
Atlantic City Electric 1.800.642.3780
Jersey Central Power & Light 1.800.662.3115
Public Service Electric & Gas 1.800.436.7734

 

New York


Utility Name Telephone Number
Baltimore Gas & Electric 1.800.527.2714
PEPCO 1.800.752.6633
Potomac Edison 1.877.434.4100

 

Ohio


Utility Name Telephone Number
AEP Ohio/Columbus Southern 1.800.277.2177
Cleveland Electric Illuminating 1.800.589.3101
Dayton Power & Light 1.877.468.8243
Ohio Edison 1.800.633.4766
Toledo Edison 1.800.447.3333
Duke Energy 1.800.543.5599

 

Pennsylvania


Utility Name Telephone Number
Duquesne Light 1.888.393.7000
1.412.393.7000
PECO 1.800.494.4000
1.800.841.4141
PPL 1.800.342.5775 
West Penn Power 1.800.544.4877 
1.800.841.4141
MetEd 1.888.544.4877

 

APGE FAQ Icon
Want Quick Answers?

Check our Frequently Asked Questions.

We are sure you will find some quick answers to common questions. 

APGE Complete our Contact Form

Contact Us Directly

Let's Connect!

We understand you may have questions or concerns about your electricity service, and we want to make it easy for you to get in touch with us.

Whether you have a billing inquiry, need to report an outage, or have questions about your energy usage, our team is here to help.

 

Tell us more!

Please fill out the form and a team member will get back to you as soon as possible. 
APGE Quick Answers About Electricity

Some Quick Answers

How Do I Get Started?

The process of enrolling with us is very simple. Before you view any rates, we will need to confirm that we can service your area.

  1. Click any of the "View Our Rates" buttons throughout the website and enter your ZIP Code.
  2. Compare the Rates for your area and select one.
  3. Complete the enrollment form to submit your request. 
...and that's it! You will need to have your current electricity bill with you to complete the enrollment form accurately. 


If you have any questions, please call us and our Customer Care team will help you out. 

Do you offer Renewable Energy

Yes! 

APG&E offers several 100% renewable products. 

If you do not see a renewable option available in your area and are interested, please contact us at customer@apge.com. 

What happens when my current APG&E contract expires?

Before your current APG&E contract expires, you will be sent a reminder notification. We hope that you decide to enter into another great fixed-rate contract with APG&E at the currently available rates.

Please note that when your contract expires, your service will not be terminated automatically. If you do nothing, your account will go into month-to-month status at the month-to-month variable rate in accordance with your terms of service. You can decide to stay in the new month-to-month contract or select any of our Fixed-Rate plans without penalty.

I am moving, can I bring APG&E to my new home?

We hope so, but it will depend on if you are moving to a territory that is served by APG&E. How can you find out? The easiest way is to contact us at 1-877-544-4857. You can also send us an email with the details to customer@apge.com, and a friendly representative will get back to you.