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APG&E 60-Day Satisfaction Guarantee

We're committed to providing you with flexible, affordable electricity and service you can count on.

Change Your Texas Electricity Plan with No Cancellation Fee

We stand behind our electricity plans and customer service. That's why we offer a 60-Day Satisfaction Guarantee for residential customers in Texas. If your electricity plan isn't the right fit within the first 60 days, we'll help you find one that is.

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Our 60-Day Satisfaction Guarantee Explained

Sign Up

Choose an eligible APG&E residential electricity plan in Texas.

Try It

Experience the affordable electric service you expect from APG&E.

Not the Right Fit?

Contact us within 60 days of signing up to take advantage of your flexible plan options. You can switch to another eligible plan with one change allowed and no early cancellation fee.

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It's Simple

If you're not satisfied with your APG&E electricity plan, you can request a switch to another plan within 60 days. No early cancellation fee.

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60 Days

Your guarantee window begins on the day you sign up. You have 60 calendar days to decide if APG&E is the right fit for you.

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We're Here to Help

Our Customer Care team is ready to assist you every step of the way. Whether you have questions about your plan, or want further guidance. 

Ready To Sign Up with Confidence?

Explore APG&E residential electricity plans in Texas, all backed by our 60-Day Satisfaction Guarantee.

APG&E Reviews

Take a look at what our customers are saying about our energy plans.

Our Commitment

At APG&E, your satisfaction is our top priority. We're proud to power homes across Texas with flexible, affordable electricity and exceptional service.

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Flexible Plans

Options that fit your lifestyle and budget.

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No Hidden Fees

Transparent plans with no surprises and no stress.

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Customer Focused

We're Here to Help. Real people.
Real service. Every time.

FREQUENTLY ASKED QUESTIONS

Have Questions?

Who is eligible for the 60-Day Satisfaction Guarantee?

New and renewing APG&E residential electricity customers in Texas on eligible plans.

How long do I have to request a plan change?

You have 60 calendar days from your contract execution date to contact us and request a change.

Will I be charged an early cancellation fee?

No. If you request a plan change within your 60-day window, no early cancellation fee applies.

How many times can I use the guarantee?

One plan change is allowed per enrollment under this guarantee.

How do I request a plan change?

Contact APG&E directly at 832-224-5231 and ask about the 60-Day Satisfaction Guarantee. Our team will walk you through your eligible options.

When does my plan change take effect?

Your plan change takes effect on your next meter read. Depending on your billing cycle, you should see the new plan reflected on your next bill.

Does this apply to commercial plans?

No. The 60-Day Satisfaction Guarantee applies to residential electricity customers in Texas only.