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What To Expect When Switching Electricity Providers


By: Mollie Dean on May 24, 2019 9:36:29 AM

For most of us, setting up or switching electricity companies and services has become a simple but unsophisticated task. It’s not an exciting purchase you’ve been saving up for or something you’ve been eyeing for a while. It’s a household commodity for all of us, and more so for business owners. However, it CAN be a rewarding shopping experience – if you understand the process. Follow along with APG&E, the leading electricity company in the nation for more information about everything you should expect when switching electric providers.

 Switching Electric Companies & What To Expect

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Important Considerations

Whether you’re setting up brand new services or just switching before your existing contract expires, there are a few important items to consider.

  1. Early Termination Fees

    An Early Termination Fee - ETF can be assessed if you don’t stay through your full contract or accidentally switch companies too early. It happens more often than you think. If you can find the original paperwork that was sent via email or USPS at the time of your enrollment, there will be clearly stated terms in your Terms of Service, and in Texas in the EFL (Electricity Facts Label) as well, to help avoid an ETF. If you can’t find the email or documents, be sure to call your company’s customer service line, and they’ll be able to help you. Switching electric companies can be stressful but it does not have to be.
  2. Read the plan carefully

    So now you know if you’re under contract or not and if you aren’t, it’s time to pick a plan. We’ve discussed this a few times before, but some companies will do almost anything to make an offer look good. Make sure you keep an eye out for any usage requirements or tiered-rate plans that might not be right for you. Some plan names sound really appealing and look too good to be true. We know the saying associated with that, though, don’t we?

Lifehack: If you can’t switch just yet and think you found a great rate, say right before prices go up (AKA usually the start of summer), you might still have the option to do what we call a self-selected switch. This is available in Texas, Maryland, and Pennsylvania.

  1. Utility switch times

    When making the switch to a different provider, there are some need-to-knows depending on where you live. This is especially true for our friends in the Midwest, Mid Atlantic, and Northeast. You can check out the different utility switch times below to help give you an idea of when you should start shopping.
  • Pennsylvania & Maryland (BGE and PEPCO)—3 business days
  • New Jersey—21 calendar days
  • Ohio and Delmarva, Maryland—12 calendar days
  1. Expect a call from your previous electricity provider

    After you’ve completed a switch to your new provider, your previous/existing company will be notified and might try to contact you. No big deal, as they are just trying to keep you as a customer. Because, let’s be honest, you’re pretty great. The choice is yours, but if I were you, I’d stick with APG&E. Totally unbiased opinion of course…Whether you care looking for residential energy or commercial energy services, APG&E has a plan for you! Check out our electricity shopping guide for more details. 

What to Expect

Once you’ve set up your new service or have chosen a new electricity provider, some things should come standard. We’ll talk about those and some of the perks you get if you sign up with APG&E.

  1. Letter from the utility company

    When you switch services from one provider to another, your utility will send a postcard like letter to your residence. In most cases, this typically serves as a reminder to the homeowner that they switched providers. However, it’s one of the quickest ways to catch a mistake made in the marketplace. There might have been an address mix up or typo. It happens. If you received a notice that you switched and know that you didn’t, you can call your current provider and notify them so that they can handle the situation on your behalf.
  1. Welcome packet

    As we mentioned earlier, once you enroll with a company, there are required documents that your company must send. If you don’t receive that, consider it a red flag. We clearly outline the plan information for you and send your legal documents to you either by mail or email.
  1. Welcome email

    In addition to the required documents, we like to send you a warm welcome to quickly introduce ourselves and thank you for picking us as your provider. If you don’t get this, be sure to check your junk folder. 
  1. Usage emails

    Once your account has come on flow with us, we’ll start to send you bi-weekly energy usage reports to help keep you in the know. Over time your report will begin to show your previous months usage history to help you identify trends and better gauge your usage. As an added bonus, we’ll include helpful articles with energy tips and tricks, industry news, and articles geared towards helping you better your home and life. You can subscribe to our blog as well and get updates each time we drop a new piece. If you live in the Lone Star state, then check out the electricity rates in Texas.

Behind the scenes.

There’s a handful of departments and processes in place working behind the scenes here at APG&E to ensure that things run smoothly for our customers. Not only does it take the right set of skills and understanding for the industry, but it’s the drive and dedication that our employees embody that make us an efficient and stable electricity provider. Beyond our team here, there’s a lot of people involved in making sure that when you flip the switch, the lights come on. Below you’ll see what really happens in the background to make sure power is being delivered to your community.

Related Post: 6 questions to ask about my electricity bill

Switching Electricity CompaniesGet the best electricity rates with APGE

If you ever find yourself in a situation where you don’t quite understand something or have a question about your bill, don’t ever hesitate to reach out to us. Our customer care team is dedicated to making sure you have the best customer experience possible, and we’ll help in any way that we can. If you have more questions, be sure to check out our FAQs.

Contact Us

customer@apge.com
1-877-544-4857
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Friday: 8 AM – 5 PM CT
Saturday: 9 AM – 1 PM CT